The channel your customers actually read
Branded, rich, interactive messages — up to 1,000 characters with an image and a button, delivered straight into the app Bulgarians open every day. And on Viber you only pay when the message is delivered.
Hi Maria! Your order #2451 was shipped today 🚚 Track it live or manage the delivery below.
Everything SMS wishes it could do
Your brand, verified
Messages arrive from a sender carrying your company name and logo — recognition at a glance, not a random short code.
Automatic SMS fallback
No Viber, no internet, phone off? The system automatically re-sends as SMS using a pre-approved template — and you're charged the SMS price only.
Two-way conversations
Customers can reply. Collect confirmations, feedback and ratings in the same thread your message started.
Rich media built in
Enrich a plain text with a full-width image, a call-to-action button and a tracked link — a mini landing page in a message.
Live delivery & read statuses
Sent, delivered, seen — pushed to your callback URL as they arrive and visible per message in the dashboard.
Global reach
Reach Viber users worldwide at transparent per-country rates — no roaming surcharges, no operator maze.
Fallback: if Viber can't deliver, SMS steps in
Send via Viber
Branded message with image and button goes out first.
Not delivered?
Unregistered user, no internet or device off — detected automatically within your chosen window.
SMS takes over
A pre-approved SMS template is sent instead. You pay the SMS price — never both.
An unregistered Viber user, a poor internet connection, a switched-off device, or a message not delivered within the set window — the system detects it and sends the SMS automatically.
Only the price of the SMS message — and only when the fallback actually triggers. A delivered Viber message never bills twice.
Viber or SMS? An honest comparison.
Two channels, two jobs. Here's exactly how they differ — and why most of our clients use both.
Codes, urgent alerts and customers without the app — SMS reaches every phone with no internet. That is exactly why the automatic fallback exists.
Viber messaging questions
How long can a Viber business message be?
Up to 1,000 characters, with an image and a call-to-action button in the same message — enough for an order confirmation with the full details.
What happens if a customer doesn't have Viber?
Connectix falls back to SMS automatically: if the Viber message isn't delivered, the same notification goes out as an SMS, so every customer is reached.
Do I pay for Viber messages that aren't delivered?
No — Viber messages are billed only when delivered. If the SMS fallback kicks in, you pay the SMS price instead.
Can customers reply to a Viber business message?
Yes — replies land in the shared Connectix inbox, so your team can answer questions or confirm order changes in one place.
Put your brand in their pocket
Free sandbox, real delivery reports, no credit card.