Messaging · Tracking · TrustCheck

Viber & SMS to every customer.
On every shipment.
Automatically.

Connectix is the messaging engine for Bulgarian e-commerce and logistics. SMS and Viber, orchestrated with shipment tracking, TrustCheck pickup-scoring, and smart campaigns — built for teams that ship cash-on-delivery.

95%
SMS read-rate
industry figure — results vary
up to −70%
fewer unclaimed COD parcels
results vary by store
€286
example savings / month
worked example — results vary
9:41
A
Acme Stores
Business account · online
V
Hi! Confirm order CX-48201734 — COD €44.90, delivery to office in Sofia.
09:41
Confirmed ✓
09:42 ✓✓
Out for delivery 📦
ETA 14:00–16:00
13:48
TRUSTCHECK
+359 8• ••• 4821
GREEN
Safe to ship COD
94% historical pickup · 23 parcels
SHIPMENT STATUS
CX-48201734OUT FOR DELIVERY
PICKEDTRANSIT● HUBDELIV
ETA 14:00–16:00 · Speedy
LIVE · Viber + SMS
Two channels. One flow.VViber+SSMSOne API · Viber-first · SMS fallback
Works withEcontSpeedyEvropatSamedayBoxNowPrestaShopOpenCartWordPressZapier
The core

Messaging is at the center of everything.

Every shipment, every campaign, every opt-out — all flow through one unified messaging engine. Two channels, one API, one inbox, one set of rules.

INPUTS
PrestaShop
REST API
Courier webhook
CSV import
THE ENGINE
Connectix
TrustCheck
Tracking
Campaigns
Contacts
Opt-out
CHANNELS
Viber · primary
SMS · fallback
Unified inbox
Every reply across every channel in one thread — handed off to agents when needed.
Templates with logic
Variables, conditionals, per-channel fallbacks. Write once, send anywhere.
Two-way conversations
Reply to SMS or Viber. Customers confirm, ask, change — you respond.
Deliverability receipts
Sent → Delivered → Seen (Viber). Per-message, per-provider, per-country.
Shipment tracking

Every shipment tracked. One dashboard.

Every shipment from every supported courier — Econt, Speedy, Evropat, Sameday, BoxNow — in one place: status, carrier mix, activity over time, and the events that need your attention. Built into the same UI your team already uses.

80%+share of automatic order confirmations among our clients*
See it in real flows
TOTAL
412
ACTIVE
118
DELIVERED
90.1%
RETURNED
5.3%
BY STATUS
BY COURIER
SHIPMENT ACTIVITY · WEEK
RECENT SHIPMENTS
demo simulation
LIVE
TRACKING №
COURIER
TYPE
STATUS
7XXXXXXXXXX
Speedy
To door
● Pending review
106XXXXXXXXXX
Econt
To office
● In transit
107XXXXXXXXXX
Econt
To door
● Delivered
1ONBXXXXXXX
Sameday
To office
● Out for delivery
910XXXXXXX
Evropat
To door
● Delivered
5XXXXXXXXXX
Speedy
To office
● In transit
106XXXXXXXXXX
Econt
To door
● Out for delivery
RULE FIRED → MESSAGE SENT
Waiting for the next shipment event…
Automation

Set rules once. Every message sends itself.

Connectix is a rules engine with a messaging layer underneath. Every automation you build works across every supported courier and every contact.

See it in real flows
Rules engine · live feed
LIVE
RULE · 01 · WHEN
When shipment status = out_for_delivery
THENSend Viber with tracking button → automatic SMS fallback → log delivery receipt
TRUSTCHECK · LOOKUP
Will this customer pick up the parcel?
Try:
GREEN · SAFE TO SHIP
94%
Sample pickup score
→ Ship COD as usual.
WHY
23 prior parcels in network
21 / 23 picked up first try
Consistent pickups across couriers
No recent refusal signal
Proprietary scoring · delivery outcomes across the Connectix network Real-time
TrustCheck · proprietary

Will this parcel be picked up?

Most Bulgarian e-commerce runs cash-on-delivery — which means any refused parcel costs you the round-trip, the courier fee, and the hours to deal with it.

Paste a phone number. TrustCheck looks up its pickup history across the Connectix network and returns a traffic light: green, yellow, red, black. Ship the greens. Double-check the yellows. Require prepayment for the reds and blacks.

Real-time
lookup via API
GDPR
built on delivery outcomes
See it in real flows
VPrimary channel

Branded, rich, delivered-only billing

1,000 characters, an image and a button — under your name and logo. Billed only when the message is delivered.

Spring collection is here — 20% off until Sunday.

Shop now
Why Viber
SMSThe safety net

Reaches every phone. No app, no internet.

The channel nothing can replace: codes, urgent notices and the automatic fallback when Viber can’t deliver.

Vashata pratka 1052...4587 e izpratena. Ochakvayte dostavka utre.

GSM-7 · 1 segment
Why SMS
„Since we started using Connectix to keep our customers informed about their order status, we've seen a significant drop in unclaimed shipments.“
Un-AngeloUn-Angelo· Connectix customer
up to −70%fewer unclaimed COD parcels
80%+share of automatic order confirmations among our clients*
+15%turnover growth via personalised vouchers*

*Based on data voluntarily shared by our clients. Every company's results are strictly individual.

More about us
SMART blacklist

Respect their choice.
With nuance.

Not every opt-out means the same thing. Connectix supports permanent and time-limited blocks — for a single application or across your whole account — so the choice is always respected.

Permanent
Full block across every channel. Captcha-verified, with a timestamped opt-out log.
Account-wide
One opt-out can block sends from all your applications at once — the global flag covers everything.
Time-limited
Auto-expires after the validity window you set per application — e.g. 1 day, 1 week or 30 days. Sending resumes automatically.
Auto-triggers
STOP / СТОП reply, opt-out page, or manual add from the Contacts tab.
Привет! Специална оферта за теб — 20% отстъпка до края на седмицата 🎁
Viber · sent 14:02
Taps opt-out link
BLOCK TYPES
PERMANENT BLOCK
Never message this contact again
The recipient chose a permanent opt-out on the opt-out page (when you have permanent opt-outs enabled). The record never expires and is never overwritten.
ACTIVE
true
PERMANENT
true
SCOPE
all messages
GDPR log:Captcha-verified opt-out · 2026-04-23T14:04:12Z
Developers

One API for SMS and Viber.

REST endpoints, delivery webhooks, and an official PHP SDK. Per-app tokens, rate limits, and audit logs. Build once, grow without touching the integration.

Get API access Integrations & APIDocs unlock after sign-up
Full REST reference, webhook guides, and SDK examples live inside the dashboard — scoped to your account's tokens.
REST API + delivery webhooks
Per-app tokens & rate limits
Official PHP SDK
Sandbox + live environments
POST api.connectix.bg/messages
// Send a template message — Viber first, SMS fallback
POST /messages
Authorization: ctx_live_•••••••

{
  "template": "shipment_out_for_delivery",
  "phone": "+359884721108",
  "parameters": { "tracking": "CX-48201734" },
  "callback_url": "https://shop.bg/cx-events"
}

// → 201 · { "id": "msg_8f3a…", "status": "queued" }

Transparent prices. On the site, not after a sales call.

Starting rates for Bulgaria — the full per-country price list is public.

Viber
from€0.0399
/ delivered message
SMS
from€0.0503
/ sent message
See all prices

Your customers are waiting for a message. Let's send it.

Free to start. No credit card. SMS + Viber. Create your account in minutes.