Viber & SMS for every customer moment
From the order confirmation to the doorstep — these are the messages Bulgarian e-commerce runs on Connectix.
Your order is in! Sport shoes (black) ×1 — 89.00 lv. Delivery to Econt office Sofia 2. Reply OK to confirm or NO to cancel.
Order confirmed ✓ We'll message you when it ships.
Automatic order confirmation
Confirm orders without a single phone call — the customer replies OK and your team sees the confirmation instantly.
- Customers reply OK or NO — every answer lands in your inbox
- Dramatically cuts confirmation calls
Real-time shipment updates
Notify automatically when the shipment is sent, reaches the courier office, is out for delivery or gets returned.
- Triggered by courier events — no manual work
- Branded tracking link in every message
Hi from Sport Store! Parcel No. 1052…4587 is on its way, with open-and-check enabled. Reply STOP to opt out of updates.
Zdraveyte! Pratka N:1052...4587 e izpratena. Ochakvayte dostavka do 2 rabotni dni.
Delivery-day reminders
An interactive reminder before the courier arrives dramatically reduces unclaimed cash-on-delivery parcels.
- Up to 70% fewer unclaimed COD parcels (results vary)
- Customer can reply to confirm or ask for a new delivery day — replies land in your inbox
Hi! Today between 10:00 and 14:00 an Econt courier will deliver parcel No. 1052…4587 (49.90 lv., cash on delivery). Will that work for you?
Personalised campaigns
1,000 characters, an image and a button — a campaign personalised per customer, with opt-out handled for you.
- Template variables for true 1:1 messaging
- Built-in opt-out handling supports your GDPR compliance
Thanks for shopping with us! Here's 5% off your next order with code THANKYOU. Valid for 30 days.
COD risk screening
TrustCheck scores every cash-on-delivery order against historical pickup behaviour before you ship it.
- Clear risk rating on every order — from reliable to high-risk
- Stop shipping to serial refusers
Two-way conversations
Replies land in a shared inbox — your team answers from the dashboard and the customer stays in Viber.
- Shared inbox with full message history
- Feedback and ratings in the same thread
We do! Sending you a link with the available colours 🔗
*Based on data voluntarily shared by our clients. Every company's results are strictly individual.
Built for the businesses that ship, book and bill
The eight verticals we see every day — if yours is different, the flows adapt.
E-commerce & retail
Order confirmations, shipment updates and promotions — no time lost on the phone.
Call centres
Take the load off your lines — give customers a channel where they write instead of waiting.
Finance & insurance
Notifications for received transfers and payments the moment they happen.
Fitness
Workout reminders and expiring-membership notices that bring members back.
Restaurants & delivery
Order status from the kitchen to the door — and a promo code for the next one.
Transport & logistics
Arrival times, schedule changes and courier events — on time.
Beauty & spa
Appointment confirmations and a reminder the day before — fewer no-shows.
Real estate
New listings matching the client's criteria and viewing reminders.
Common questions
What can an online shop automate with Connectix?
Order confirmations, delivery status updates, pickup reminders, review requests and promotional campaigns — triggered automatically by store and courier events.
How does TrustCheck reduce refused COD parcels?
Before you ship, TrustCheck scores how likely the customer is to pick up a cash-on-delivery parcel based on historical pickup behaviour, so risky orders can be confirmed first.
Can customers confirm an order by replying?
Yes — customers can reply to confirm, change or cancel an order, and the conversation lands in the shared inbox for your team.
Who uses Connectix?
Online shops and logistics teams above all — fashion, electronics, cosmetics, pharmacies and other businesses that ship parcels and collect cash on delivery.
Your use case, prototyped in an afternoon
Demo templates, a sandbox API and a human ready to help.